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Sensemaking and Analytics for Organizations

Setting up an internal data analytics practice – some thoughts from a wayfarer

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This year has been hugely exciting so far: I’ve been exploring and playing with various techniques that fall under the general categories of data mining and text analytics. What’s been particularly satisfying is that I’ve been fortunate to find meaningful applications for these techniques within my organization.

Although I have a fair way to travel yet, I’ve learnt that common wisdom about data analytics – especially the stuff that comes from software vendors and high-end consultancies – can be misleading, even plain wrong. Hence this post in which I dispatch some myths and share a few pointers on establishing data analytics capabilities within an organization.

Busting a few myths

Let’s get right to it by taking a critical look at a few myths about setting up an internal data analytics practice.

  1. Requires high-end technology and a big budget: this myth is easy to bust because I can speak from recent experience. No, you do not need cutting-edge technology or an oversized budget.   You can get started for with an outlay of 0$ – yes, that’s right, for free!  All you need to is the open-source statistical package R (check out this section of my article on text mining for more on installing and using R) and the willingness to roll-up your sleeves and learn (more about this  later).  No worries if you prefer to stick with familiar tools – you can even begin with Excel.
  2. Needs specialist skills: another myth floating around is that you need Phd level knowledge in statistics or applied mathematics to do practical work in analytics. Sorry, but that’s plain wrong. You do need a PhD to do research in the analytics and develop your own algorithms, but not if you want to apply algorithms written by others.Yes, you will need to develop an understanding of the algorithms you plan to use, a feel for how they work and the ability to tell whether the results make sense. There are many good resources that can help you develop these skills – see, for example, the outstanding books by James, Witten, Hastie and Tibshirani and Kuhn and Johnson.
  3. Must have sponsorship from the top: this one is possibly a little more controversial than the previous two. It could be argued that it is impossible to gain buy in for a new capability without sponsorship from top management. However, in my experience, it is OK to start small by finding potential internal “customers” for analytics services through informal conversations with folks in different functions.I started by having informal conversations with managers in two different areas: IT infrastructure and sales / marketing.  I picked these two areas because I knew that they had several gigabytes of under-exploited data – a good bit of it unstructured – and a lot of open questions that could potentially be answered (at least partially) via methods of data and text analytics.  It turned out I was right. I’m currently doing a number of proofs of concept and small projects in both these areas.  So you don’t need sponsorship from the top as long as you can get buy in from people who have problems they believe you can solve. If you deliver, they may even advocate your cause to their managers.

A caveat is in order at this point:  my organization is not the same as yours, so you may well need to follow a different path from mine. Nevertheless, I do believe that it is always possible to find a way to start without needing permission or incurring official wrath.  In that spirit, I now offer some suggestions to help kick-start your efforts

Getting started

As the truism goes, the hardest part of any new effort is getting started.  The first thing to keep in mind is to start small. This is true even if you have official sponsorship and a king-sized budget. It is very tempting to spend a lot of time garnering management support for investing in high-end technology.  Don’t do it!  Do the following instead:

  1. Develop an understanding of the problems faced by people you plan to approach: The best way to do this is to talk to analysts or frontline managers. In my case, I was fortunate to have access to some very savvy analysts in IT service management and marketing who gave me a slew of interesting ideas to pursue. A word of advice: it is best not to talk to senior managers until you have a few concrete results that you can quantify in terms of dollar values.
  2. Invest time and effort in understanding analytics algorithms and gaining practical experience with them: As mentioned earlier, I started with R – and I believe it is the best choice. Not just because it is free but also because there are a host of packages available to tackle just about any analytics problem you might encounter.  There are some excellent free resources available to get you started with R (check out this listing on the r-statistics blog, for example).It is important that you start cutting code as you learn. This will help you build a repertoire of techniques and approaches as you progress. If you get stuck when coding, chances are you will find a solution on the wonderful stackoverflow site.
  3. Evangelise, evangelise, evangelise: You are, in effect, trying to sell an idea to people within your organization. You therefore have to identify people who might be able to help you and then convince them that your idea has merit. The best way to do the latter is to have concrete examples of problems that you have tackled. This is a chicken-and-egg situation in that you can’t have any examples until you gain support.  I got support by approaching people I know well. I found that most – no, all – of them were happy to provide me with interesting ideas and access to their data.
  4. Begin with small (but real) problems: It is important to start with the “low-hanging fruit” – the problems that would take the least effort to solve. However, it is equally important to address real problems, i.e. those that matter to someone.
  5. Leverage your organisation’s existing data infrastructure: From what I’ve written thus far, I may have given you the impression that the tools of data analytics stand separate from your existing data infrastructure. Nothing could be further from the truth. In reality, I often do the initial work  (basic preprocessing and exploratory analysis) using my organisation’s relational database infrastructure. Relational databases have sophisticated analytical extensions to SQL as well as efficient bulk data cleansing and transport facilities. Using these make good sense, particularly if your R installation is on a desktop or laptop computer as it is in my case. Moreover, many enterprise database vendors now offer add-on options that integrate R with their products. This gives you the best of both worlds – relational and analytical capabilities on an enterprise-class platform.
  6. Build relationships with the data management team: Remember the work you are doing falls under the ambit of the group that is officially responsible for managing data in your organization. It is therefore important that you keep them informed of what you’re doing.  Sooner or later your paths will cross, and you want to be sure that there are no nasty surprises (for either side!) at that point. Moreover, if you build connections with them early, you may even find that the data management team supports your efforts.

Having waxed verbose, I should mention that my effort is work in progress and I do not know where it will lead. Nevertheless, I offer these suggestions as a wayfarer who is considerably further down the road from where he started.

Parting thoughts

You may have noticed that I’ve refrained from using the overused and over-hyped term “Big Data” in this piece. This is deliberate. Indeed, the techniques I have been using have nothing to do with the size of the datasets. To be honest, I’ve applied them to datasets ranging from a few thousand to a few hundred thousand records, both of which qualify as Very Small Data in today’s world.

Your vendor will be only too happy to sell you Big Data infrastructure that will set you back a good many dollars. However, the chances are good that you do not need it right now.  You’ll be much better off going back to them after you hit the limits of your current data processing infrastructure. Moreover, you’ll also be better informed about your needs then.

You may also be wondering why I haven’t said much about the composition of the analytics team (barring the point about not needing PhD statisticians) and how it should be organized.  The reason I haven’t done so is that I believe the right composition and organizational structure will emerge from the initial projects done and feedback received from internal customers. The resulting structure will be better suited to the organization than one that is imposed upfront.  Long time readers of this blog might recognize this as a tenet of emergent design.

Finally, I should reiterate that my efforts are still very much in progress and I know not where they will lead. However, even if they go nowhere, I would have learnt something about my organization and picked up a useful, practical skill. And that is good enough for me.

Written by K

September 3, 2015 at 8:28 pm

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